What it is
A duty's page shows the procedure the duty follows, in plain sentences, and every setting behind it. You change the steps and settings there, and the duty follows them from its next run.
Where to find it
Office › Agents, click Hire, then click a duty's name. The page has three tabs: Procedure, Activity and Settings.
Change how a duty works
- On Procedure, read the numbered steps. Each says what the duty does at that point.
- To change a step's settings, open the more settings line under it.
- To limit a step, click Only if… and write the condition.
- To add your own step, click Add a step in your words.
- Or write what you want under Tell it what to change and click Suggest a change. Argus proposes the edit and you apply it to the page.
- Click Save (on a live duty: Save to working copy). Nothing is kept until you do.
- Use Try on last week to run the duty once on the last 7 days of records. Nothing is sent or saved.
The Settings tab
- Schedule & budget: when the duty works and a cost cap for one run.
- Autonomy, rules and guards: the level of each duty (Shadow, Asks first, Routine, Full), how sure it must be to act alone, an amount above which it always asks, standing instructions, and what it never does.
- Every setting, by topic: the full list, grouped.
- Quality: the grade from Balio's last test, when there is one.
A live duty has a working copy
While a duty is Live, your edits save to a working copy. The runs keep following the published version. Click Review & publish to see what changes, write one line on what changed, and click Publish. Versions lists earlier ones, and you can restore one into the working copy.
Good to know
- Anyone who reads the department can read the page. Its manager shapes and runs the duty. A live duty is published by its department's manager or the workspace admin.
- Standing instructions cannot loosen a rule.
- On Activity, What you told it lets you tell the agent something once. It reads it on its next run.
- History on the Procedure tab shows what changed and when.