Agents
8 articles
- Agents and duties: who does what in your workspaceAn agent is a role in one of your departments, and a duty is one job that agent does for you.
- Draft, Controlled, Auto and Full: how much an agent does on its ownAn agent's mode decides whether its work waits for your OK or goes out on its own, and every agent starts in Draft.
- The agent page and its tabsEach agent has one page with six tabs: Overview, Operations, Tests, Setup, Integrations and Activity.
- Hire a duty, pause it or switch it onAdd a duty to an agent from the Agents page, and pause or resume it whenever you need.
- Shape a duty: its steps, rules and settingsEach duty has its own page where you change the steps it follows, its schedule, its level, its rules and what it must never do.
- Test an agent on your old ticketsThe Tests tab lets the support agent answer your own closed tickets, or a message you write, without sending anything.
- How an agent is measured: its numbers, guards and the weekly reportArgus scores every agent's work each week, lowers a duty's level by itself when the results turn bad, and reports the week to the GM.
- Monthly limits and what your agents costSee what the agents spent this month, how the workspace's monthly limit works and where to set a budget for one agent.