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Knowledge Base

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Knowledge Base
  • Getting started8
  • Agents8
  • Inbox and approvals4
  • Support desk6
  • Dashboards10
    • Business review: the month and quarter on one page
    • Revenue: MRR, churn, cash in and past-due invoices
    • P&L: profit and loss from the management accounts
    • Plan: the forecast to the end of next year and how to change it
    • Customers: every account, with billing, usage and support together
    • Success: customer health, risk, support and churn
    • Growth: signups, channels, pipeline and the funnel
    • Marketing: traffic, search, content and competitors
    • Product: roadmap, releases, engineering and usage
    • Cost: what the company pays its suppliers
  • Data5
  • Office and Jarvis4
  • Balio team5

Dashboards

10 articles
  • Business review: the month and quarter on one pageHow to read the Business review dashboard, its Gaps view and its two support pages.
  • Revenue: MRR, churn, cash in and past-due invoicesWhat each Revenue page shows, how the period and channel filters work, and where the numbers come from.
  • P&L: profit and loss from the management accountsHow to read the P&L dashboard: its tiles, charts, filters and the statement table.
  • Plan: the forecast to the end of next year and how to change itHow to read the Plan forecast and add your own expected changes to it.
  • Customers: every account, with billing, usage and support togetherHow to use the Customers overview, the customer list and its filters, Review matches and Contacts.
  • Success: customer health, risk, support and churnWhat the Success dashboard pages show and how to read health, risk and support numbers.
  • Growth: signups, channels, pipeline and the funnelWhat the Growth dashboard pages show, from first touch to paying customer.
  • Marketing: traffic, search, content and competitorsWhat the Marketing dashboard pages show and how to read website, search and content numbers.
  • Product: roadmap, releases, engineering and usageWhat the Product dashboard pages show, including the Usage page built from your analytics events.
  • Cost: what the company pays its suppliersHow to read the Cost dashboard: spend by month, by category and by supplier, bills due and contracts ending.