What it is
Argus keeps a scorecard for every agent: how much it did, how much went out as drafted, how much people edited or dismissed, and what it cost. Guards read those results and step a duty down one level when they turn bad.
Where to find it
- The numbers: Office › Agents, click an agent, Overview tab.
- The guards: open a duty's page, Settings tab, Autonomy, rules and guards, then Guards.
Read an agent's numbers
- Open the agent's Overview tab.
- Read the flow of the last 30 days: what the agent read, what it Finished on its own, what it Sent to a person for an OK, and how much of that was Approved as written.
- Compare with the 30 days before. The small arrows show the change.
- Open Activity for every single action, its decision, confidence, risk and outcome.
Set the guards
- On the duty's Settings tab, find Guards.
- Keep Guards step a task down one level on their own ticked.
- Set the three thresholds:
- Good outcomes at least (support only): the share of sent replies the customer did not answer again, reopen or rate badly, over 7 days, counted from 10 sends.
- Failed runs in a row.
- Cost spike: this week's cost against the usual week, only above $5.
- Click Save guards.
The weekly report
When the Workforce review duty is hired, the GM gets one Slack message every Monday: a line for the company, every agent ranked, the three that most need a fix with the evidence, and one suggested fix each. A fix waits as an approval, so applying it is one click. On a duty's Activity tab, Suggested changes lists what its manager proposes after the weekly review, and Lessons it learned shows what the agent took from your edits and dismissals.
Good to know
- A guard lowers a duty by one level at most once a day. It never goes below Asks first, never acts on a duty in Shadow, and never raises a level.
- The GM gets a notification when a guard acts. To restore a level, set it back yourself.
- Only the workspace admin changes the guards.
- The weekly message needs Slack connected. Nothing in it is sent outside the company.