What it is
Every agent has an operating mode. In Draft, everything the agent wants to send waits in the Inbox until a person approves it. The other three modes let it send some work on its own, inside the rules you set.
Where to find it
Office › Agents, click an agent, then use the Mode menu in the header or the Operating mode cards on the Setup tab.
Change the mode
- Open the agent's page.
- Pick a mode in the Mode menu, or click a card under Operating mode.
- For any mode other than Draft, Argus asks first and says what the agent may now send without asking. Confirm with Switch to Controlled (or the mode you picked).
- Check In force now on the right. It says how many of the agent's actions go on their own.
The four modes
| Mode | What the agent does |
|---|---|
| Draft | Every reply is a draft that waits for your OK. |
| Controlled | Sends on its own when a reply clears the thresholds, the risk rules and the fact check. The rest waits for your OK. |
| Auto | Replies to every eligible conversation on its own, with the basic guardrails. |
| Full | Also sends follow-ups, closes and snoozes conversations on its own. |
The header chip says where the agent stands: On, drafts only, On, sending, Paused, Needs a tool, Needs a look or Not hired.
Good to know
- The mode applies at once. You can switch back to Draft at any time.
- A hand-off to a person is never sent on its own, in any mode.
- Only a workspace admin changes the mode. For everyone else the menu is read only.
- The mode needs at least one hired duty. An agent that answers customers also needs a connected help desk before it can leave Draft.
- On a duty's own page the same choice shows as Draft or Live plus a level: Shadow, Asks first, Routine or Full. Draft sends nothing whatever the level.
- Pause stops the agent's runs without changing its mode. Resume starts them again.