What it is
The Inbox holds one card for each thing an agent wants to send outside the company, plus hand-offs and notes meant for you. Nothing on a card happens until a person decides it.
Where to find it
Inbox in the sidebar. The number beside it is what waits on you.
Work through the Inbox
- Open Inbox. You start on Waiting on me.
- Narrow the list with the type chips at the top right (e-mails, replies, posts, tickets, hand-offs) or the All roles menu.
- Read a card from the top: who asks, the chip that says what approving does, the headline, Why, and the message drawn as it will arrive. Show all opens the full text.
- Decide it with the buttons on the card: approve, edit, dismiss, remind later or assign.
The tabs
| Tab | What it lists |
|---|---|
| Waiting on me | What was handed or addressed to you, and what falls to you as an approver of a department. |
| All pending | Everything pending in the workspace for the GM, or in your departments for an approver. Shown only to them. |
| Done | What you decided. The GM sees everyone's. |
What the chip on a card means
- Sends an e-mail, Replies to the customer, Posts on Slack, Sends a Slack DM, Opens an issue: approving does exactly that.
- Nothing is sent, Saved as a draft, Internal note: approving reaches nobody outside Argus.
- Held for a person on a card names the rule that stopped a reply from going on its own.
- handed to beside a reply means the same conversation was also handed to that person. Deciding the reply takes the hand-off with it.
Good to know
- Keyboard: J and K move between cards, A approves, E edits, X dismisses, L reminds later, H assigns.
- Remind later puts a card aside until later today, tomorrow morning, next week or a time you pick, up to 30 days. Put aside shows those cards.
- Assign to hands a card to a colleague who may decide it. They see "Handed to you by" on it.
- E-mails and replies nobody decides in two weeks expire. The agent drafts them again if they still matter.
- If you can read but not decide, the card says who decides it.