What it is
Not everything in the Inbox is a decision. A notification is something an agent only wants you to know, such as a customer whose health dropped. A note is a question from a colleague or a short line an agent left for you.
Where to find it
Inbox in the sidebar. Notifications sit in their own group, Notifications, under the cards that need a decision. Notes from agents sit under Notes from your agents.
Clear a notification
- Open Inbox and scroll to Notifications.
- Read the line. It names the agent and when it was written.
- Click the check on the line (Seen). It leaves the Inbox.
- To clear the whole group, click Mark all seen.
Answer a colleague's note
- A note card says who asks and what it is about.
- Click Take it (key T) to take it on, or Dismiss. Remind later puts it aside.
What the words mean
| Word | Meaning |
|---|---|
| Seen | You read it. The item is marked done. Nothing is sent to anyone. |
| Take it | You take the note on. The colleague sees it in their Done list once you are through. |
| Moved on | The approval a note was about was decided or handed on since. |
| Put aside | Hidden until the time you chose. It comes back by itself. |
Where else Argus tells you things
Settings › Notifications lists the channels: Slack hand-offs, the company's e-mail sending addresses, and what Jarvis watches. You can also link your own Telegram there.
Good to know
- When only notifications are left, the Inbox says "No decisions waiting".
- Whoever may decide an agent's approvals may mark its notifications seen.
- A note older than 14 days that nobody read leaves the Inbox by itself. Notes about security, VIP customers, refunds or legal topics stay, and so does anything assigned to a person.
- The number on Inbox in the sidebar counts what waits on you.