What it is
The Privacy tab shows how long Argus keeps your workspace's data and lets you answer a data request. When a person asks what your company holds about them, or asks to be forgotten, you do it here.
Where to find it
Settings → Privacy. It is in Settings, not under Data in the sidebar.
Download what Argus holds about a person
- Open Settings → Privacy.
- Under Data requests (danger zone), type the person's e-mail in the first box.
- Select Download their data, then Download export. You get one JSON file.
Erase a person
- Type the person's e-mail and select Erase their data….
- Pick how: Anonymise or Delete.
- Type the address again to confirm and select Erase.
Erase a customer or a whole domain
- In the second box, type an e-mail address or a domain.
- Select Erase a customer or person…, type it again to confirm and select Erase.
The panel then lists what was removed.
What the labels mean
- Retention: the first line is the general rule. Each bar is a kind of data with the days it is kept.
- Never trimmed: the number of tables that are kept for good.
- Last trim: when old rows were last removed and how many.
- Destroyed unread, 30 days: private or sensitive content that was never stored, only counted.
- Anonymise: the person's e-mail, name and phone become a pseudonym everywhere and their messages go. Numbers stay.
- Delete: their records are deleted. Rows a metric needs are anonymised.
- Still a member: the person can still sign in. Remove their seat in Settings → People first.
Good to know
- Only a workspace admin and Balio see this tab.
- Erasing cannot be undone. Every export and erasure is logged.
- After an erasure the address is kept out of every later sync, so the data does not come back.
- Finance rows are kept, without the names.
- For a team member, the same two actions are in the ⋯ menu on their card in Settings → People. A customer account can be erased from its own page in Customers.
- Balio sets the retention days. You can see each table's window in Data → Data catalog.