What it is

My mail shares the business side of your own mailbox with your company: customers, vendors, partners, candidates and the tools you work with. My mail assistant works on that same mailbox for you: a morning brief, reply drafts in your tone, simple auto-replies and hand-offs to the company's desks.

Where to find it

Settings → Mail.

Connect your mailbox

1. Open Settings → Mail.
2. Select Connect my Gmail and share business threads.
3. Sign in to your own mailbox on Google's page. You return to Argus when it is done.

The row then shows how many threads were shared and how many were discarded unsaved, by kind.

Switch on the assistant

1. Under My mail assistant, tick the parts you want: Morning brief, Reply drafts, Auto-reply, Hand-offs to the desks.
2. Your drafts appear in your Inbox under My mail. Edit one if you like, then select Send or Dismiss.
3. To send from Argus, select Allow sending from my Gmail once and approve it on Google's page.
4. For Auto-reply, pick the level: Asks first or Acts, tells you.

What the labels mean

• Asks first: auto-replies wait in your Inbox like any draft.
• Acts, tells you: simple replies go on their own when the facts check passes. Your brief lists them.
• Held: the facts check could not back every line of a draft. Read it before you send.
• Coming later: Outlook / Microsoft 365 and other mail cannot be connected yet.

Good to know

• Only you connect your mailbox. Nobody else can, the admin included.
• Argus reads the sender, recipients, subject, date and a short excerpt. It never reads a whole message or an attachment.
• Personal mail, spam, newsletters, pay, HR, health, legal, passwords, bank details and anything not clearly business are discarded without being saved. Only their number is kept.
• Shared threads are read by the people whose department reads customer conversations, and by the general manager.
• Every part of the assistant is off until you switch it on. Auto-reply covers only meeting confirmations, "received, thank you" and answers your knowledge base already holds.
• The admin sees counts per person, never a subject or a draft.
• Disconnect deletes every thread shared from your mailbox at once.